Refund & Shipping Policy

Shipping

We currently deliver across Malaysia. Shipping cost is calculated automatically at checkout based on the state you're delivering to, and is shown before you confirm your order.

Orders begin processing once payment is verified, and move through Processing → Shipped → Delivered. You can track your order's status anytime from your Orders page, and we'll email you when it ships.

Cancellations

You can cancel an order yourself, free of charge, as long as it's still in the "Placed" status and payment hasn't been confirmed yet. Once your payment is confirmed, please contact us directly if you need to cancel.

Refunds

If your payment receipt is rejected, no charge is taken and you're free to re-upload a correct receipt or cancel the order.

If you receive a damaged, incorrect, or missing item, contact us within 48 hours of delivery with photos where possible, and we'll arrange a replacement or refund via the same bank account the payment came from.

Refunds for approved cancellations after payment has been confirmed are processed back to your bank account within 5–7 business days.

Non-Returnable Items

As a grocery store, perishable items and opened food packaging cannot be returned once delivered, except where the item was damaged, expired, or incorrect on arrival.

Contact Us

For any shipping or refund questions, reach us at hello@heshlankanmart.com or +60 12-345 6789.